Disclosure Operations Team Manager - UK

Do you enjoy developing teams to build excellence in service delivery, and acting as a chief liaison point for key internal stakeholders?
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Job Purpose and Background

Are you excited by the idea of helping to develop a brand new role? A role which will occupy a core position in the continued growth of CDP supporting the companies, cities, states and regions who use our disclosure platform to report their sustainability data.

Do you enjoy developing teams to build excellence in service delivery, and acting as a chief liaison point for key internal stakeholders?

As part of our overall global growth strategy we are seeking a motivated and organised individual with a background in stakeholder engagement, relationship building, team leadership and business development to manage our vibrant Disclosure Operations Team in the UK.

In support of and reporting to the Senior Operations Delivery Manager, it will entail critical activities to support the successful delivery of CDP’s disclosure cycle, as well as business development and team management. There will be a range of opportunities to engage with stakeholder teams across CDP, such as becoming the liaison point for our pivotal Corporate and Supply Chain operations.

This would involve establishing relationships with key people in those teams and ensuring clarity on the details of processes, handover points, deliverables, tracking progress and reporting on these.

You would also use these relationships to gain early insight into business needs and to explore opportunities for simplification and improvement of departmental and organisational processes.

About the Disclosure Operations Team

The Disclosure Operations Team (DOT) works to optimise and organise the discloser experience and disclosure processes and information for our stakeholders. This means that we work to enable disclosure to happen, bringing together the work of many teams across CDP to manage and deliver a world-class environmental disclosure system.

Core to our work is setting up, testing and supporting the systems, data and processes that make the annual disclosure process function. We work across all of CDP’s teams, themes and programs, providing first and second level support to disclosing organizations, through guidance resources, and replying to over 10,000 queries a year. We provide key disclosure statistics for CDP, and training to colleagues on the fundamentals of supporting disclosers.

In essence, we operate CDP’s global disclosure system with excellence.

Key responsibilities include:

    • Ensure the effective delivery of our core disclosure operations support, and ongoing improvement projects, working across teams.
    • Point of liaison with our global Corporate and Supply Chain operations, helping to ensure a co-ordinated, strategic and quality driven approach to user service delivery
    • Support the Senior Operations Delivery Manager in overseeing projects and task areas performed by the Disclosure Operations Team
    • Assist with the review, development and documentation of disclosure processes in support of efficiency improvements, knowledge management and training for colleagues
    • Recruitment, onboarding and line management of permanent members of UK Disclosure Operations team
    • Support with recruitment, onboarding and line management of fixed term contract (FTC) support team, during peak resourcing need periods

    You will have the following skills and experience:

    Essential criteria:

    • You are a positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards
    • You possess strong natural leadership and enjoy the respect of your colleagues and direct team members
    • You have a passion for helping colleagues improve and developing people
    • You enjoy identifying areas for improvement, and developing ways of doing this
    • You are a strong communicator and collaborator who enjoys working with a wide range of internal and external stakeholders in support of engagement and cross-departmental projects
    • You enjoy working with data and have meticulous attention to detail
    • You thrive on giving great quality customer and user service
    • You quickly grasp and master new IT systems, with a high level of proficiency in Office365 and prior database experience

    Desirable criteria

    • Ideally at least 3-years experience in a similar role; project management, business development or customer service related.
    • Experience with Dynamics365 and/or Azure DevOps (or similar)
    • Project management experience or understanding – e.g. PRINCE2, Scrum/Agile
    • An interest in working for an environmental NGO and an understanding of and desire to promote corporate and sub-national government sustainability
    • Multi-lingual fluency is an advantage, particularly in Latin American Spanish, Brazilian Portuguese, Chinese or Korean

    This is a full time role based at CDP’s London office reporting to the Senior Operations Delivery Manager.

    Salary and benefits: £37,643 - £42,000 per annum, 30 days’ holiday plus bank holidays, generous non-contributory pension provision, annual discretionary bonus (depending on company performance), Employee Assistance Programme, life assurance, training and development, flexible working opportunities and other benefits.

    Interested applicants must be eligible to work legally in the UK. We cannot sponsor this role.

    Before you apply

    We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes. 

    How to apply:

    Please upload your CV in the application form along with a covering letter as an additional document setting out how you meet the required skills and experience or key responsibilities, which should be no more than two pages.

    The deadline for applications is Monday 13th December, however applications will be reviewed on a rolling basis so early applicants are encouraged. With intended start dates of mid to late January 2022.

    Additional information

    • Remote status

      Flexible remote

    Or, know someone who would be a perfect fit? Let them know!

    CDP Worldwide - London

    EC3R 5AZ
    EC3R 5AZ London Directions hr.admin@cdp.net 020 3818 3925

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