Disclosure Operations Officer - UK (Multiple Positions)

Do you enjoy working with data systems and providing great customer service to both internal and external stakeholders through creative problem solving?
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Job Purpose and Background

Are you excited by the opportunity to contribute significantly to the vital work of CDP by supporting the companies, cities, states and regions who use our disclosure platform to report their sustainability data?

Do you enjoy working with data systems and providing great customer service to both internal and external stakeholders through creative problem solving?

The Disclosure Operations Team are recruiting for 7 to 8 fixed term contract (FTC) positions to support with our work from January through to August 2022. With potential opportunities for extension or transition within CDP.

You will utilise your engagement and data management skills to help ensure CDP’s brand new case management system successfully delivers first rate support to the tens of thousands of requested organisations who utilise CDP in their drive towards environmental sustainability.

Further, through our supply chain operations work, you will help provide essential and valuable analytics and data products to CDP’s integral supply chain members.

The role requires the ability to work independently as well as collaboratively within CDP and externally, to analyse complex data and to think critically and innovatively.

About the Disclosure Operations Team

The Disclosure Operations Team (DOT) works to optimise and organise the discloser experience and disclosure processes and information for our stakeholders. This means that we work to enable disclosure to happen, bringing together the work of many teams across CDP to manage and deliver a world-class environmental disclosure system.

Core to our work is setting up, testing and supporting the systems, data and processes that make the annual disclosure process function. We work across all of CDP’s teams, themes and programs, providing first and second level support to disclosing organizations, through guidance resources, and replying to over 10,000 queries a year. We provide key disclosure statistics for CDP, and training to colleagues on the fundamentals of supporting disclosers.

In essence, we operate CDP’s global disclosure system with excellence.

Key responsibilities include:

  • Support the effective delivery of key segments of CDP’s core disclosure operations, and improvement projects, working across teams
  • Manage and respond to online queries from users, customers, colleagues and other stakeholders via CDP’s internal case management system and web portal.
  • Assisting our Supply Chain operations through the uploading, maintenance and adjustment of supplier lists on behalf of our disclosers and key client accounts
  • Database management and performance of CRM actions in support of user issue resolution
  • Assist with the review, development and documentation of disclosure processes in support of knowledge management and training for regional users and colleagues

You will have the following skills and experience:

Essential criteria:

  • A positive and enthusiastic team player with a high level of self-motivation and drive
  • Strong communication and collaboration skills
  • Demonstrable ability to process and communicate complex information
  • Experience in leading on projects and/or processes within a team
  • Excellent problem-solving skills
  • Excellent time management skills and an ability to meet deadlines
  • Meticulous attention to detail and commitment to achieving high standards

Desirable criteria:

  • Ideally at least 2 years’ experience in a similar role; customer service, technical support or related.
  • Experience with Dynamics365 and Azure DevOps
  • An interest in working for an environmental NGO and an understanding of and desire to promote corporate and sub-national government sustainability
  • Multi-lingual fluency is an advantage, particularly in Latin American Spanish, Brazilian Portuguese, Chinese or Korean

The roles will form part of the UK office team based in London, with a hybrid work policy in place to allow the ability for some remote working. The positions will report primarily to our UK Disclosure Operations Team Manager.

Salary and benefits: £25,967 per annum and 30 days’ holiday plus bank holidays (both pro rata), generous non-contributory pension provision, annual discretionary bonus (depending on company performance), Employee Assistance Programme, life assurance, training and development, flexible working opportunities and other benefits.

Interested applicants must be eligible to work legally in the UK. We cannot sponsor this role.

Before you apply

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes. 

How to apply:

Please upload your CV in the application form along with a covering letter as an additional document setting out how you meet the required skills and experience or key responsibilities, which should be no more than two pages.

The deadline for applications is Monday 13th December, however applications will be reviewed on a rolling basis so early applicants are encouraged. With intended start dates of mid to late January 2022.

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

CDP Worldwide - London

EC3R 5AZ London Directions hr.admin@cdp.net 020 3818 3925

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