Job Purpose and Background in summary 

CDP are seeking motivated and organised individuals with an interest in providing great customer service to join our vibrant Disclosure Operations Team.

This is an exciting opportunity to contribute to the vital work of CDP by supporting the companies, cities, states and regions who use our disclosure platform to report their sustainability data.

You will be comfortable working with data and IT systems, have a good eye for detail and the ability to get things done. You will be a strong team player, committed to the overall success of the organisation, primarily through great customer service.

The role will form part of the UK office team based in London, with a hybrid work policy in place to allow the ability for some remote working.

The positions are on a fixed term contract (FTC) basis. Ideally starting mid to late May through to end of August 2022. With potential opportunities for transition within CDP thereafter.

This role supports the effective delivery of CDP’s core disclosure operations for corporations, cities, states and other CDP stakeholders globally.

You will provide high-standard, day-to-day support in CDP’s disclosure helpdesk, supporting disclosers in a timely and effective manner.

About CDP  

CDP is a not-for-profit charity that runs the global disclosure system for investors, companies, cities, states and regions to manage their environmental impacts. The world’s economy looks to CDP as the gold standard of environmental reporting with the richest and most comprehensive dataset on corporate and city action. In 2021 we launched our new five-year strategy: Accelerating the Rate of Change - find out more here. Visit  https://cdp.net/en or follow us @CDP to find out more.   

Key responsibilities include:  

• Manage and respond to online queries from users, customers, colleagues and other stakeholders via CDP’s internal case management system and web portal.
• Database management and performance of CRM actions in support of user issue resolution
• The precise description and nature of your job may be varied from time to time, and you may be required to carry out other duties as necessary to meet business needs.

You will have the following skills and experience: 

About you 

• You are a positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards
• You love to learn
• You thrive on giving great quality customer service
• You enjoy working with data and have meticulous attention to detail
• You can process and communicate complex information
• You quickly grasp and master new IT systems including a high level of proficiency in MS Office and database fluency
  
  

Required skills and experience

• A positive and enthusiastic team player with a high level of self-motivation and drive
• Strong communication and collaboration skills
• Demonstrable ability to process and communicate complex information
• Problem-solving skills
• Meticulous attention to detail and commitment to achieving high standards

Desirable skills and experience 

• Ideally at least 1 years’ experience in a similar role; customer service, technical support or related.
• Experience with Dynamics365 or other CRM package
• An interest in working for an environmental NGO and an understanding of and desire to promote corporate and sub-national government sustainability

This is a full time/part-time role based at CDP’s London office reporting to line managers’ job title.  

Salary and benefits:  £25,967 per annum pro-rata. 30 days holiday (pro rata), non-contributory pension provision after 3 months employment.

Interested applicants must be eligible to work legally in the UK. We cannot sponsor this role.

Before you apply 

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.  

How to apply: 

Please upload your CV in the application form along with a covering letter as an additional document setting out how you meet the required skills and experience or key responsibilities, which should be no more than two pages.  This is a rolling deadline.