Title - Customer Success - Working Student

Location - Berlin

Salary - €15 / hr

About CDP
CDP is a global non-profit that runs the world’s environmental disclosure system for companies, cities, states and regions. Founded in 2000 and working with more than 590 investors with over $110 trillion in assets, CDP pioneered using capital markets and corporate procurement to motivate companies to disclose their environmental impacts, and to reduce greenhouse gas emissions, safeguard water resources and protect forests. Over 14,000 organizations around the world disclosed data through CDP in 2021, including more than 13,000 companies worth over 64% of global market capitalization, and over 1,100 cities, states and regions. Fully TCFD aligned, CDP holds the largest environmental database in the world, and CDP scores are widely used to drive investment and procurement decisions towards a zero carbon, sustainable and resilient economy. CDP is a founding member of the Science Based Targets initiative, We Mean Business Coalition, The Investor Agenda and the Net Zero Asset Managers initiative. Visit cdp.net or follow us @CDP to find out more.

About the Team:

CDP’s Customer Success function is responsible for the customer experience from onboarding through to the delivery of a seamless customer journey. Customer Success delivers products and services to our customers, guiding customers through the full utilization of CDP products and ensuring customer delight and retention without over or under servicing. Customer Success has a global functional orientation, focusing on disclosers, requesters, and signatories and data licensees. The Customer Success function works closely with Sales and M&C to support the customer journey, and with Product to support the product lifecycle and input voice of the customer into product development

About this role:

The Customer Success - Working Student provides support to the regional Disclosure Engagement team, contributing to the efficient management of disclosure engagement activities for disclosers and engaging disclosers through the regional inbox and client relationship management system. A key aspect of this role is to support the Regional Engagement Lead, Disclosure, by contributing to regional projects and the development of shared resources.

What you will do:

• Respond to external queries received in the regional disclosure inboxes and CDP Help Centre, providing timely and accurate information and ensuring efficient handling of inquiries. 
• Collaborate with the Customer Support team, utilize case management, and assist in directing disclosers and team members to the CDP Help Center. 
• Provide operational and administrative support to the Regional Disclosure Engagement Lead and the wider regional team. 
• Work closely with the team to implement best practices and process improvements.
• Participate in team meetings and contribute to discussions about ongoing projects and initiatives. 
• Assist in the creation of content for webinars, events, or customer calls.
• Support the team with the preparation of materials for customer presentations and internal updates. 
• Ad hoc tasks assigned by the Regional Disclosure Engagement Lead

Internal stakeholders include: Regional Disclosure Engagement team, Disclosure Programme Management, Customer Support & Operations
External stakeholders include: Disclosing customers

We’re looking for:

• Strong interest in sustainability and basic understanding of the environmental impacts of corporations and supply chains. 
• Attentive to details, with strong organizational and time management skills. 
• Quicklearner and highly adaptable and proactive in a dynamic work environment. 
• Excellent PowerPoint and Excel skills. 
• Strong written and verbal communication skills. 
• Ability to work independently and collaboratively.

Before you apply :

We’ll only use the information you provide to process your application. For more details on how we use your information, see our applicant’s privacy notice. By uploading your CV and covering letter, you are permitting CDP to use the information you have provided for recruitment purposes.  

How to apply: 
Please upload your CV and cover letter in the application form.

This is a hybrid role, candidates will need to live within a commutable distance of the Berlin office and be comfortable with 2 days in the office per week.